Tyler Webb

Senior Staff Writer

VoIP phone system, telecommunications, contact center, call center, CRM platform, project management system

About

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 articles on topics including VoIP, contact centers, unified communications, and CRM platforms.

Tyler is a Senior Staff Writer, SMB, who has written over 150 articles about telecommunications products. After spending the first part of his career teaching English, he has spent several years researching and comparing VoIP phone systems, CPaaS platforms, contact center software, project management tools, and more. Tyler’s articles have provided value for countless readers due to his in-depth, hands-on research and understanding of what makes a product user-friendly for small businesses.

Achievements

Three years of research and analysis in the telecommunications space
Published over 150 articles about VoIP and contact center software

Other Publications

Education

University of California, Davis (B.A., English; B.A., Communication)
Grand Canyon University (M.A., English Rhetoric)

3 days ago

10 Best SIP Trunk Providers Of 2024

SIP trunking connects your PBX phone system to the cloud for internet-based calling. This benefits your business by lowering monthly calling costs and reducing your hardware maintenance needs. With SIP, you can purchase new phone numbers based around the globe...
2 weeks ago

Best MailChimp Alternatives Of 2024

Mailchimp is one of today’s most popular email marketing platforms, with user-friendly setup tools for emails, webpages and triggered outbound workflows. However, Mailchimp has a few shortcomings: it lacks a free plan, costs more than some alternatives and limits users...
2 weeks ago

Best Receipt Scanner Apps Of 2024

Receipt scanner apps help you organize, track and reimburse your employees’ work-related expenses. This mobile software lets users take pictures of receipts and other documents, immediately uploading them, streamlining the approval process and ensuring that paper receipts do not get...
3 weeks ago

9 Best Zoom Alternatives Of 2024

Zoom Workplace is a team collaboration platform that bundles video meetings, team chat and optional VoIP telephony into one app on desktop and mobile. Zoom’s video meetings include advanced collaboration features such as whiteboards, waiting rooms, live streaming and captions...
2 months ago

10 Best Hotel Phone Systems in 2024

A hotel phone system must support guests, office staff and receptionists. This infrastructure usually requires particular features such as extension-to-extension dialing, call forwarding and automated interactive voice response (IVR). We researched and compared over 20 cloud phone platforms to determine...
2 months ago

Kixie Review 2024: Features, Pros & Cons

Kixie’s call center software boosts proactive sales and marketing efforts. It’s centered around calling and texting, including Power Dialer technology that expedites the lead-calling process. The platform’s call-routing tools and queues enable customer service agents to provide better support. Kixie...
2 months ago

Nice CXone Review 2024: Features, Pros And Cons

NICE CXone’s contact center software offers strong flexibility in features and channels. Choose from digital-only, voice-only or omnichannel customer service with voice, SMS, live chat and social channels. Companies prioritizing a low-cost option will find value with one of NICE...
2 months ago

Sfax Review 2024: Features, Pros And Cons

Sfax is virtual faxing software that ensures document protection through HIPAA compliance, military-grade encryption, audit trails and activity tracking. It is great for companies in industries with sensitive data, such as healthcare, finance, law and IT. With desktop and mobile...
2 months ago

GoTo Webinar Review 2024: Features, Pros And Cons

GoTo Webinar hosts video meetings and virtual events for up to thousands of attendees. With a simple interface, it’s best for companies seeking a low-cost, user-friendly webinar platform with all the basic interactive features you’d need from a virtual event...
1 year ago

What Is VoIP? The Ultimate Guide In 2024

A growing number of businesses use voice-over-internet-protocol (VoIP) to make and receive calls. Instead of relying strictly on telephone lines or cellular networks, VoIP utilizes the power of broadband internet to support calling and texting. This cost-effective and convenient communication...
3 years ago

10 Best Conference Calling Services Of 2024

Conference calling software lets you conduct audio, video and hybrid meetings for crowds of all sizes. This enhances remote communication with better team collaboration, clearer audio and easy setup. However, with so many available options, it can be difficult to...
3 years ago

10 Best Cloud Phone Systems Of 2024

Compared to traditional landlines, cloud-based voice-over-internet-protocol (VoIP) offers benefits such as reduced costs, easy management, scalability and advanced features. Cloud phone systems let you make calls over the internet while customizing how you handle inbound calls. To determine today’s top...
3 years ago

Best VoIP Services Of 2024

As communication technology advances and companies seek greater flexibility in how they reach customers, many are ditching traditional landlines in favor of voice-over-internet-protocol (VoIP) services. These largely cloud-based phone systems offer easy setup and maintenance, advanced business features and flexible...